Information Technology Infrastructure Library (ITIL) is an IT management framework that provides practices for IT Service Management (ITSM), IT development and IT operations. ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. Adhering to the ITIL Framework is a vital hygiene factor for the efficient running of the IT operations of any organization. Organizations look forward to a strong ITIL framework process in place as a differentiating factor when selecting a service provider for outsourcing of IT operations.
As more and more organizations have implemented or are in the process of integrating ITIL into their day-to-day IT operations, the demand for ITIL certified professionals has also increased. The purpose of the ITIL Foundation certification in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. Here are some guidelines to help you prepare for the ITIL Foundation certification (V3).
ITIL V3 is an extension of ITIL. This current version provides a more holistic view of the complete lifecycle of services, covering the entire IT organization and all supporting components needed to deliver services to the customer, whereas V2 focused on specific activities directly related to service delivery and support. For ITIL Foundation certification, note that most of the V2 activities remain untouched in V3, but some significant changes in terminology were introduced in order to facilitate the expansion. ITIL V3 consists of five volumes:
1. ITIL Service Strategy
2. ITIL Service Design
3. ITIL Service Transition
4. ITIL Service Operation
5. ITIL Continual Service Improvement
- Technocrats working in the IT industry can apply the ITIL Framework in their day-to-day operations in order to get a feel for the practical application of the ITIL Framework .This helps in answering the scenario-based questions in the ITIL Foundation certification examination.
- While preparing for the ITIL Foundation certification, refer to the official website, for insights into the framework.
Other links for ITIL Foundation certification preparation include:
- Below are the officially accredited training partners that provide ITIL training for ITIL Foundation certification. Training charges range from Rs 20,000 to Rs 30,000, depending on the training partner.
Vyom Labs Pvt. Ltd.
Aditi Samruddhi, S. No. 173/4
PUNE - 411 045
Vinsys IT Services India Pvt. Ltd.
First Floor, Butte Patil Complex
Karve Road, Kothrud
PUNE - 411 038
Chirantan Infotech Pvt. Ltd.
Q-101, Phase - II
PUNE - 411 029
Adept Technology Pvt. Ltd.
No: 80, 3rd Floor, Cathedral Road
CHENNAI - 600 086
Quality Solutions for Information Technology Pvt. Ltd.
A-806, Mittal Towers,
M. G. Road
BANGALORE - 560 001
Hewlett-Packard India Bangalore
3rd Floor, #24 Salarpuria Arena
Hosur Main Road
BANGALORE - 560 030
Hewlett-Packard India Mumbai
Enterprise Center, 1st Floor, Next to Orchid Hotel
Off Nehru Road, Vile Parle (E)
MUMBAI - 400 099
Hewlett-Packard India Hyderabad
Block-D, 4th Floor
No. 18, I Labs Centre
Hitech City, Madhapur
HYDERABAD - 500 081
Hewlett-Packard India Gurgaon
Global Business Park
Tower D, 6th Floor
Mehrauli Gurgaon Road
GURGAON - 122 002
Glopore IM Services Pvt. Ltd. (Fox IT ATP)
# 595, 3rd Floor, 15th Cross, 1st Phase,
Outer Ring Road, J P Nagar
BANGALORE - 560 078
Raceme Infotech Solutions Pvt. Ltd.
E-29 Sector 6
Noida, U.P. - 201301
- After preparing for the ITIL Foundation certification, attempt the sample question paper to assess your knowledge and improve upon areas of weakness.
- Examination details:
Format: Computer-based multiple choice
Number of questions: 40
Pass mark: 65% (26 or more questions out of 40 questions correctly answered).
Cost : USD 174
Prometric centers are the authorized testing centers for the ITIL Foundation certification (V3).
About the author: Anuj Sharma is an EMC Certified and NetApp accredited professional. Sharma has experience in handling implementation projects related to SAN, NAS and BURA. He also has to his credit several research papers published globally on SAN and BURA technologies.
This was first published in August 2011